TP Infinity Lab
A product studio inside TP Infinity. Consumer intelligence, applied AI, contact-center training, and ideas, for premium beauty, luxury, and lifestyle brands across Asia Pacific.
The lab
We take the raw material of a brand's world, what customers say, what competitors do, what the market signals, and turn it into things a brand team can use: dashboards, AI tools, training, and the occasional essay.
Solutions
Everything below has a live door or a real engagement behind it.
AI put to work on the campaign floor.
治大國 若烹小鮮
Govern a great state as you would cook a small fish.
Case
Four consumer-intelligence tools built as a working demo for a global sportswear brand's China business.
Reading and raising the contact-center floor.
Contact-center listening that feeds the Windward readout; see it running on synthetic data.
Call Center Tycoon and Crunch: simulation and drill environments that raise service quality on the floor.
Journey diagnostic that finds where customers stall and which fixes move the numbers.
Six models, one gallery. Each one runs live in the browser.
AI use of your IP happens inside your rules. One system with four faces: Protect, Create, Monetize, Foundation.
The Journal
Essays and field notes on consumer behavior, AI, and the craft of CX. Open to read.
Essay
A way to classify contact-center interactions on three independent axes — wind, wave, channel — so you can finally answer why a surge happened, not just what it was about.
Read →Scrollytelling
Every customer drifts down a river at their own speed, below a surface you can't see. Sixty years of models got good at clocking those speeds and stayed blind to the moment one of them turns.
Read →
Social Hub
Listening to customers, competitors, and the market, at scale.
聖人無常心 以百姓心為心
The sage holds no settled mind of his own; he takes the people's mind as his mind.
Consumer Pulse · Social
Every review, comment, and survey a brand collects, read and scored at scale.
Voice & Response
From a single customer signal to a response that gets delivered and measured.
Vigil · Reputation Radar
How a brand, institution, or destination is talked about across a market.
Creator Pulse
The creators and conversations shaping a category, not just a brand's own channels.
Recon · Market Intelligence
A brand and market intelligence report compiled from public signals in days.
Case
Social Hub workbench suite
Four AI workbenches built for a luxury fashion house's China business: content and creative, clienteling enablement, reputation, and media.