TP Infinity Lab

We build what premium brands use to understand and move their customers.

A product studio inside TP Infinity. Consumer intelligence, applied AI, contact-center training, and ideas, for premium beauty, luxury, and lifestyle brands across Asia Pacific.

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The lab

We take the raw material of a brand's world, what customers say, what competitors do, what the market signals, and turn it into things a brand team can use: dashboards, AI tools, training, and the occasional essay.

Consumer IntelligenceListening to customers, competitors, and the market, at scale.

Applied AIAI put to work on real marketing and operations.

Skills GamificationTraining the contact-center floor, as a game.

The JournalIdeas from the lab, worth publishing.

Solutions

What the lab builds.

Access is per project. Most sit behind a password; the games and The Journal are open.

Consumer Intelligence

Listening to customers, competitors, and the market, at scale.

Consumer Pulse

Every review, comment, and survey a brand collects, read and scored at scale.

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Instance A Private Instance B Private

Voice & Response

From a single customer signal to a response that gets delivered and measured.

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Recon

Competitive and prospect intelligence on any brand or market, assembled on demand.

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Reputation

How a brand, institution, or destination is talked about across a market.

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Instance A Private

Creator Pulse

The creators and conversations shaping a category, not just a brand's own channels.

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Applied AI

AI put to work on real marketing and operations.

Campaign Command Center

Plan, launch, and watch marketing campaigns from one control room.

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Marketing AI Lab

A working set of AI tools and agents for everyday marketing tasks.

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AI Workbench

A private LLM workbench: run open models and Claude behind your own firewall.

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Skills Gamification

Training the contact-center floor, as a game.

Call Center Tycoon

Run the whole floor: staff the shifts, route the queues, hold service levels without blowing the budget.

Call Center Crunch

Work the queue under pressure: answer fast, handle it right, keep customers happy as the rush builds.

The Journal

Ideas worth publishing.

Essays and field notes on consumer behavior, AI, and the craft of CX. Open to read.

Essay

River of Time

Consumer behavior as a continuous stream you sample over time, and what that changes about how you read the numbers.

Index

All field notes

The running collection: shorter pieces on what we are seeing across markets, models, and the contact-center floor.